At Hpip, we want to ensure you’re completely satisfied with your purchase. If you’re not happy with your remanufactured printer ink cartridges, our return policy is designed to make the process as smooth as possible.
Return Window
You have 7 days from the date of delivery to return unopened and unused ink cartridges for a full refund.
Eligibility Criteria
To be eligible for a return, items must meet the following conditions:
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Unopened and Unused: Ink cartridges must be in their original packaging and not used.
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Original Packaging: Items must include all original packaging, manuals, and accessories.
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Proof of Purchase: A valid proof of purchase, such as an invoice or order confirmation, is required.
Returns Not Accepted
We cannot accept returns for:
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Opened or Used Items: Ink cartridges that have been opened or used cannot be returned.
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Damaged or Tampered Items: Items that are damaged or tampered with are not eligible for returns.
Initiating a Return
To start the return process, please:
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Contact Us: Reach out to our support team via email ([email protected] or [email protected]) or phone (+91 90309 24055 or +44 775 555 0173).
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Provide Details: Share your order number, product details, and reason for return.
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Follow Instructions: We’ll provide a Return Authorization (RMA) number and guide you through the return process.
Return Shipping
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Customer Responsibility: You are responsible for return shipping costs.
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Tracked Shipping: Use a tracked shipping method and retain the receipt.
Refunds
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Processing Time: Refunds are processed within 7 business days after we receive and inspect the returned items.
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Original Payment Method: Refunds will be issued to your original payment method (excluding shipping fees).
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Confirmation Email: You’ll receive a confirmation email once the refund is processed.
Important Notes
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Include Invoice or Packing Slip: Please include a copy of your invoice or packing slip with the return.
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Right to Reject: We reserve the right to reject returns that don’t meet our policy criteria.
Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately. We’ll arrange a replacement, refund, or store credit.
Got Questions?
If you have any questions or concerns about our return policy, please reach out to our support team:
Email: [email protected], [email protected]
Phone: +91 90309 24055, +44 775 555 0173
Address: 48C, Shramik Kunj, Sector 145, Noida – India
Phone: +91 90309 24055, +44 775 555 0173
Address: 48C, Shramik Kunj, Sector 145, Noida – India